A Structural Model of Software Maintainer Effectiveness
نویسندگان
چکیده
Through soft modeling of data collected from a survey of 83 Information Systems (IS) organizations in Singapore, this paper develops and tests a Partial Least Square (PLS) model that determines the impact of user knowledge, application quality, and maintenance control procedures on maintainer effectiveness. It was found that application quality has a very strong influence on maintainer effectiveness while neither the use of maintenance controls nor user knowledge has much impact on maintainer effectiveness. These results suggest that IS organisations should accord the same, if not greater, priority to application quality in maintenance as they do in the development phase.
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